When generating a report through the NOD32 Remote Administrator Console, the following error message is displayed: “An error occurred during report generation. (10004,0)”.
This problem may be caused by:
Deleted folder containing the report templates. If this is the case, restore the content of the deleted folder C:\Program Files\ESET\RAServer\templates (by default).

Incorrectly configured temp folder. To verify, check and correctly configure the temp folder: 

Solution 1:

Use the command prompt.
To launch the command prompt, click Start → Run. Type cmd and click OK. To check the current status of the temp folder, use the following command: set TEMP

The command prompt will display the location of the temp folder, for example:

TEMP=C:\DOCUME~1userLOCALS~1Temp

Check if the folder above exists. If not, create it. If the current configuration of the TEMP variable doesn’t suit you, you can change its location using the parameter: set TEMP=C:\temp

After doing so, the TEMP variable will be directed to C:\temp (don’t forget to create the folder before setting the variable).


Solution 2:

Configuration of the temp variable by means of Windows. To open the TEMP folder configuration tab, please follow the steps below:
Click Start → Control Panel → System and click the Advanced tab

Click the Environment Variables buttonThe environment variables are listed under USER and SYSTEM. Verify that both of them contain the TEMP variable. If they do, verify that the folder exists on the hard disk. If it doesn’t exist, create it.
If you cannot find the TEMP variable, or its current location/value does not suit you, click New or Edit. Enter TEMP in the field and select the location of the temp folder (default value: %USERPROFILE%Local SettingsTemp). Make sure that the selected folder exists on your hard disk.

NOTE: If your TEMP folder is configured correctly, but some of the problems mentioned above still persist, verify that you have write permission for the folder and that there is enough space on the disk where the temp folder is located